There are many avenues you can take to resolve a dispute, but start by contacting their support.
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If you’re playing on an online casino site, and take issue with something that the operator has done (or didn’t do) there are many ways you can work with the online casino or the NJ Division of Gaming Enforcement (DGE) to resolve the issue.
Because legal NJ online casino sites are governed by the DGE, by law, NJ-based sites must do everything in their power to resolve player disputes. If players aren’t satisfied with the resolution, they can ask the DGE to step in to ensure a fair solution.
What are the first steps I should take if I have a complaint?
When you have a complaint, you should first contact the site via its supportchannels.
Why? Because NJ online casino support teams are trained to tackle a variety of player issues. Most of the time, you’ll find that your problem can and will be sorted out, without the need for a formal dispute.
Ok, so how do you access support? On Golden Nugget Casino, you’ll do this:
- Navigate to GoldenNuggetCasino.com from your desktop or Android/iOS powered device.
- If you’re on a mobile device, find the top-bar, and click “Help.” Alternatively, if you’re on your desktop, click on the “My Support” icon, located on the right-hand side of the screen on the desktop.
- A pop-up will open, displaying the support methods, and how to make contact. Handy links to Live Chat and Email support are provided.
- Email or chat with the support team to begin working on solutions together.
And that’s it. The process will vary slightly from site to site, but overall NJ online casino support channels are easy to find and access.
What are my options for contacting support?
Typically, there are three options:
- Phone: Talk to a representative on the phone.
- Live Chat: Chat directly with an on-call agent via a built-in site messenger.
- Email: Contact the customer service team via email.
Many sites, including Golden Nugget Casino and Virgin Casino, offer phone and Live Chat support 24 hours a day.
If you have to email the operator, most customer support teams will respond to your email inquiry within24 hours or less.
New Jersey Online Casino Paypal Dispute Card
Contacting customer support should be your first line of defense whenever there is an issue. Don’t be shy about using this resource.
My issue remains unresolved, what next?
If you don’t feel satisfied with the resolution, it’s time to file a formaldispute with the site. On Golden Nugget Casino, this entails sending an email to support at [email protected] with the subject line “Complaint.”
In the body of the email, it is recommended that you explain the issue, and list the steps taken thus far to resolve the conflict.
You may want to include screenshots of your chat or email logs to help expedite the process.
What do I do if I still have a dispute with a regulated online New Jersey casino?
If after filing a formal complaint with a NJ online casino operator, you still feel like the problem isn’t solved, it may be time to ask the DGE to step in.
Before this can happen, you must firstreceivearesponse from the casino license permit holder regarding your complaint.
Next, it’s up to you to file a dispute form. This straightforward form can be downloaded from here. On this page, you’ll also find more details pertaining to the dispute resolution process.
Accompanying the form, you will provide a copy of the originalcomplaint filed with the NJ online casino site in question, and the response that led to filing the dispute form.
In the instance that you have questions regarding the process and/or form, feel free to contact the DGE via one of the two contact methods:
- Email at [email protected]
- Phone at (609) 984-0909
What happens if a NJ online casino site closes?
Recognizing the importance of player fund protection, the NJDGE crafted regulations to ensure that NJ online casino players would never lose their account balances, even if the online casino shuts down.
How did they achieve this?
A casino license is required by law to maintain a NJ bank account separate from all other operating accounts, with an outstanding balance equal to or greater than the sum of all cashable player balances.
In order to ensure that NJ online casinos are playing by the rules, the casino controller must file a monthlystatement to the DGE illustrating that the funds are safeguarded.
This means that if a site does cease operations, players can be assured that the operator has enough cash on hand to pay them back, down to the very last penny.
But don’t take our word for it — let’s look at a real-life example.
Ultimate Gaming closes its doors in New Jersey
Ironically, the closure of UltimateGaming back in September 2014 proved to be one of the most powerful arguments for regulation.
Ultimate Gaming, which operated UCasino and UltimatePoker in New Jersey, struggled from the beginning. Not only did it lack the brand recognition of some of the industry’s heavy hitters, but its proprietary software wasn’t as good as its competitors.
The final nail in the coffin was when its online gambling partner, Trump Taj Mahal, filed for Chapter 11 bankruptcy protection
When Ultimate gaming announced it was pulling out of the New Jersey market, there were some initialfears that the site wouldn’t be able to refund its players.
That notion was quickly dispelled, because almost immediately, the operator sent out a notice to players, detailing how they could cash out their funds from the site.
Players were given a week to request a cashout. However, even those that missed the deadline were still able to cash out. Since Ultimate Gaming worked closely with the DGE to ensure a smooth transition, all player balances — even if they were just a few pennies, were refunded in full.
Without the oversight and guidance of the DGE, who knows how it would have all worked out. However, with their help, every player was able to get the money owed to them. Ultimate Gaming’s closure and the actions they took to cash out players is a testament to the system created by the New Jersey Department of Gaming Enforcement for NJ online casinos.
Though you may have heard of PayPal before, there are few people who know very much at all about what the company does or why it came to be. In fact, the company we now know as PayPal was originally founded under the name ‘Confinity’ in 1998 and worked to create security for small devices such as beepers and cell phones. Out of Confinity came the money transferring entity we now know as PayPal.
In 2000, two years after Confinity was founded, it merged with X.com, a budding internet banking company. A significant name from X.com is that one of its founders was the entrepreneurial giant Elon Musk. Within a year, X.com and Musk’s founders parted ways and the name X.com became Paypal. In 2002, PayPal went public and within a very short period of time was purchased by eBay. All that is fine and good, but you probably want to know more about PayPal as it relates to New Jersey online casinos.
When it comes down to it, PayPal is one of the most popular and widely utilized methods of deposit for NJ gamblers today. Below you will find out why that is the case as well as how you can take advantage of PayPal.
Depositing at a New Jersey Online Casino w/ PayPal
When it comes to making a deposit via PayPal at a New Jersey online casino, the reality is that it is as simple as can be. If you have ever made a purchase of goods or services online with a credit card, it is even simpler and more straightforward than that.
Once you have created an account, executing a PayPal deposit at a New Jersey online casino is as simple as choosing the amount of money you would like to deposit, entering username and password, and your deposit will be finished.
Apart from waiting a few seconds for everything to process, your deposit is as immediate as can be. The immediacy of depositing via PayPal is one of the reasons it is such a beloved method of deposit.
In addition to being able to deposit, you are often able to cash out winnings via PayPal as well. When it comes to cashing out, the process is not much difficult than what it is when you deposit.
Why Use PayPal?
Being that credit card deposits exist, and almost all of us own credit cards, you might wonder why one would opt to use PayPal instead. The reason all comes down to safety, security, and the amount of personal information you are asked (forced) to give away.
When it comes to credit card deposits, you are forced to give the online casino in question all of your personal, financial information. For many, this presents a problem as they are wary that giving away credit card info will inevitably lead to that same info being stolen. While we must say that this is almost never a reality for an overwhelming majority of players, it is still a very valid concern in this day in age. With credit card information being stolen all the time in conjunction with a general distrust of anything having to do with giving out financial information.
For people who have these concerns, the idea of PayPal is a great one because PayPal acts as a middle man between the casino and your financial info. This way you can deposit as much money you would like at a New Jersey online casino without dishing out even as much as your name.
PayPal also boasts customer service that is available at all hours of the day and night. So if you ever think that there is a discrepancy with a deposit which you have made, you can utilize their helpful customer service department to get to the bottom of it. With all of this being said, it is important to reiterate that, 9.9 times out of 10, you will have absolutely no issues whatsoever when it comes to making deposits or executing withdrawals.
As far as fees are concerned, they are an unfortunate reality of the online casino world. No matter what method of deposit you choose to make use of, there are going to be fees. In general, the fees levied against PayPal deposits are fair and do not stray too far from what most would refer to as normal. On occasion, fees will be waived, but this is something that typically only happens for new players.
When it comes down to it, there are few more trustworthy methods of banking at online casinos than PayPal. Having a track record that extends back nearly 20 years, PayPal has been around the block once or twice and really knows what it is doing. With years of experience and millions of happy users, it is no surprise that PayPal is the preferred deposit method of so many gamblers at New Jersey online casinos.